One order,
from points to a parcel

Rosa works a field station outside Kalamazoo, Michigan. She needs a jacket. Here is every step from her opening the store to a warehouse putting one in a box. Rosa only ever sees the first step.

She opens the store

The list Rosa sees is built for her, not for the company: her allowance, her department, her location and her job all decide what is on it.

The safety vest shows as unavailable with the reason next to it, because a field role can order one and hers cannot. That is a choice made per product: anything set to hidden never appears for her at all, which is how a catalog avoids telling her what another department is given.

Her catalog

Softshell jacket180 points

Insulated bottleLow stock, 4 left

Hi-vis safety vestField roles only

Structured field cap30 points

The storefront as an employee sees it, in their employer's colors — The colors are yours, not ours. Each store carries your company name, palette, logo and wording, so an employee sees their employer rather than a supplier.

She presses order

Every check runs again at that instant, against live records rather than what the page showed a minute ago: her entitlement, the stock, her limit for the period, and her balance.

If any of them fails the whole order stops and names the one that failed, rather than quietly dropping a line. Her points are then recorded as spent. Cancel the order and they are recorded as returned, because nothing on that record is edited or deleted.

Meridian SoftshellAPP-SFT-0011 of 2 this year

Checked the instant she orders

Eligibilitypasses

Per-order limit1 of 2

Allowance this year1 of 2 remaining

Balance320, order is 180

Approvalsent to her manager

A product page showing the limits and the balance that apply to this person — The limits sit on the buy button, not buried in the terms. Two per order and two per year, with a running count of what is left.

The warehouse picks it

The order is checked against every warehouse holding the stock, and split across up to three of them when no single one can cover it. Rosa's jacket goes to Columbus, Ohio because the rule for her region, the Midwest, says ship from there, and the stock is on the shelf.

The units are reserved the moment she orders, so the next shopper sees them as gone. A short pick becomes a back order with the reason attached.

On the warehouse floor

Reservedheld against this order

Pickeda list, not a search

Packed and labeledcarrier assigned

Received backchecked before resale

The fulfiller portal showing the queue, ageing and open work — The warehouse view: orders waiting, units to pick, reorder alerts, and the oldest open order with how far past its promised time it is.

It arrives, and no money moves

Rosa follows the parcel with the same tracking number the carrier gives everyone, so she can check where it is herself without asking anyone. The timeline stays current right up to delivery.

No money left the company at any point. Rosa spent an allowance, a warehouse moved a box, and when the order is delivered the cost center that owns it is charged internally at the end of the period.

Order timeline

Placedorder received

Approvedcleared by her manager

Shipped1Z6X4T290348213976

Deliveredleft with reception

The back office showing spend by cost center and credits redeemed — Where the spend lands: orders over thirty days, credits redeemed, and the internal chargeback accrued per cost center.

What she sees, and what you see

One order, two screens, at the same moment. She is picking a size. You are looking at the budget it lands on.

The storefront an employee sees, in their own company's colors — Your company's name and colors. A price in points. No sign that a budget exists.

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